We may be contacted by using the following information:
101 Marietta Street NW
Atlanta, GA 30303
Contact form available at: https://softgiving.zendesk.com/hc/en-us/requests/new
What Personal Data We Collect and Why We Collect It
We collect the type of data that websites routinely collect to interact with its visitors via online forms and comment forms, as well as via technical processes such as cookies, analytics, and interactions with software provided by third party websites.
However, as an online company that facilitates fundraising, we may also collect personally identifying information related to non-profits, fundraisers, donors, or other site visitors. Based on the interactions involved, the potentially personally identifying information that is collected could vary. We foresee two primary uses of our platform—fundraising and donating. These two user interactions, and the types of personally identifying information collected via those interactions, are detailed in Softgiving’s Terms of Service.
Contact & Email Forms
Our sites use a variety of contact and other forms to allow visitors to interact with our site. If you provide information to us via our online forms, that information, such as your name, email address, message, and other information you provide via the form, including technical information required to process your interaction, such as your IP address, is collected and retained indefinitely.
To power contact form and email form interactions on our websites, we use the Zendesk web application.
We may use email addresses collected by any means on our website to send email marketing campaigns or other notices via MailChimp and/or Hubspot.
A more specific description of our use of Zendesk, MailChimp, and Hubspot are detailed below.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded Content from Other Websites
Pages or tools on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use the following services to collect site visitor information, in the aggregate, and make adjustments to our website performance in order to improve website interactions, provide meaningful content, and provide superior legal services. We may use analytics services to remarket and retarget website visitors.
Google Analytics: https://www.google.com/analytics/terms/us.html
You may opt out of Google Analytics tracking by way of the following tool provided by Google: https://support.google.com/analytics/answer/181881?hl=en
Who We Share Your Data With
We do not share personally identifying information with any provider, except for in the following circumstances.
We provide information in the aggregate to analytics service providers as mentioned above.
We may provide information collected via our website to courts and other third parties insofar as it is legally required, or necessary to perform our stated function of facilitating online fundraising.
How Long We Retain Your Data
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, you can request, in writing, to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request, in writing, that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
The Softgiving website is hosted on servers provided via Google Cloud. (https://cloud.google.com/solutions/smb/web-hosting/). Site visitor and user information is hosted on their hardware.
Visitor information may be passed through or processed via the providers mentioned below in order to provide a high-quality website experience to site visitors.
Relevant Disclosures: Donor-Advised Fund
Third Party Software: MailChimp
We may provide user email addresses to MailChimp for receipt and email marketing purposes. (https://mailchimp.com/legal/privacy/). MailChimp sends email to visitors who have provided an email address to Softgiving, and provides non-identifying aggregate information in the form of statistics to help us improve our email marketing efforts.
Third Party Software: Hubspot
We may provide user email address to Hubspot for email marketing purposes. (https://legal.hubspot.com/privacy-policy). Hubspot sends email to visitors who have provided an email address to Softgiving, and provides non-identifying aggregate information in the form of statistics to help us improve our email marketing efforts.
Third Party Software: Zendesk
We may collect personally identifying information, such as names and email addresses, via our use of the Zendesk web application, for the purpose of providing customer support. (https://www.zendesk.com/company/customers-partners/privacy-policy/). Zendesk may collect and send automated emails as part of Softgiving’s support procedures, and provides non-identifying aggregate information in the form of statistics to help us improve our platform, services, and overall support.
As a third-party software, Zendesk may collect personally identifying information, and/or install cookies on your browser in a manner that is entirely subject to their privacy and cookie policies. More information regarding Zendesk’s privacy and cookie policies can be accessed via the link referenced above.
Third Party Software: Braintree, A Paypal Service
We use Braintree to process payments online. Braintree may store, collect, or share personal data in accordance with their privacy practices in order to allow you to donate in accordance with Softgiving’s mission. (https://www.braintreepayments.com/legal/braintree-privacy-policy).
While we currently only use Braintree to process payments online, we may use other point of sale products or payment processors in our office, or online in the future. We will only share the information necessary to process payment with those third parties.
Last Updated: 1/7/2020